Skip to content

ADD to CART NOW. SHOP COMING SOON.

Sematrol
0 items in cart

Cart

Your cart is empty.

Refund policy

We have 14-day return policy, which means you have 14 days after receiving your item to request a return. 

1. Standard returns

  • Eligibility: We accept returns within 14 days of delivery for unused, unopened items in their original factory condition.
  • Return shipping: The buyer is responsible for all return shipping costs, international tracking, and customs duties. Original shipping fees are non-refundable.

2. Return processing timeline

  • Shipment timeframe: Once your return is approved, you must ship the item and provide a valid tracking number within 7 days.
  • Refund processing: Refunds are issued back to the original payment method within 10 business days of receiving, inspecting, and verifying the returned goods at our warehouse.

3. Damaged, defective, or incorrect Items

If you receive a defective unit, an incorrect part number, or a package damaged during transit:

  • Action required: Contact us immediately (within 14 days of delivery) with your order number, description of the issue, and photos/videos of the box and product.
  • Resolution: Once verified, Sematrol will provide a full refund or ship a replacement unit at no additional cost to you.

4. Address changes & order modifications

  • Pre-shipment: Delivery addresses can be modified free of charge before the order is dispatched from our warehouse.
  • In-transit adjustments: If the package is already in transit with the carrier, any carrier-assessed address change fees are the sole responsibility of the buyer.
  • Note: Sematrol does not offer returns or refunds for delivery delays or failures caused by address changes made while in transit.

To start a return, you can contact us at sales@sematrol.com. Please note that returns will need to be sent to the following address: 48-2, Lane 276, Section 5, Anhe Road, Annan District, Tainan City, Taiwan 709019

You can always contact us for any return question at sales@sematrol.com


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products.  Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@sematrol.com.